Frequently Asked Questions
Ordering
What kind of wood do you use for your furniture?
We use European beech wood, known for its fine texture, durability, and elegant appearance.
How long is your production lead time?
- Standard products: around 60 days
- Customized products (e.g., size, paint color, fabric): around 90 days
Will solid wood furniture crack over time?
Cracking is a natural property of solid wood, but our pieces undergo high-temperature degreasing and moisture control to minimize this. Rare cracks may appear in extreme northern climates. If that happens, just send us a photo — we’ll send a technician for free repair. It’s proof of real solid wood!
The sofa color doesn’t match my interior — can I change it?
Absolutely! Please send us your interior design photos. We’ll help you choose the most suitable color. We also have many unlisted models, and as a factory, we offer custom color matching.
What is the size of the sofa displayed in your showroom?
Please share your floor plan for accurate suggestions. Generally, a 1+1+2+3 sofa set spans about 4.5 meters wide, and with a TV cabinet, total depth can also reach 4.5 meters.
How much space do I need for a 1.5-meter round dining table with 6 chairs?
Once seated, the full diameter is about 2.8 meters. To leave walkways, we suggest at least 4 meters of total space.
Is your furniture easy to maintain, especially with fabric and carved details?
Very easy! Our finishes are mostly antique-style, requiring only occasional wiping with a cloth. (In fact, over-cleaning ruins its charm!)
For fabric, avoid stains. If needed, use professional fabric cleaner or services — they’re very accessible nowadays.
Will the furniture fit into my elevator?
All sofas up to 3-seaters fit standard elevators. Dining tables and beds are knock-down and pose no issue. Oversized items may require manual lifting or crane service.
What after-sales service do you provide?
- 1-year warranty: Free repair or replacement (excluding human damage)
- Lifetime maintenance: After the warranty period, you can still contact us for repairs, parts, or refinishing. We’re always here for you.
What’s your payment method?
- 50% deposit upon order
- 50% balance one week before shipping
Do you include delivery and installation?
We do not include delivery/installation by default, as our prices are factory-direct and exclude logistics. However, we can recommend professional furniture logistics providers. If full delivery/installation is required, we can include that cost in a custom quote.
Why is your price higher than others?
We completely understand. Many clients feel the same — until they visit our showroom and workshop. Once you see our craftsmanship and materials, you’ll recognize the value. If the budget is still a concern, we’re happy to discuss alternatives.
What if the furniture gets damaged during shipping?
We use multi-layer protection and wooden crates. Our logistics partners specialize in furniture, ensuring proper handling. If any damage occurs, we take full responsibility — you can just relax and receive your goods.
Is the price inclusive of tax and invoice?
Our quoted price is tax-exclusive. If you need an official VAT invoice, we will add the tax accordingly. We do provide receipts and contracts, and full after-sales service applies either way.
How does your furniture compare to Italian brands?
- We offer significant price advantages
- Chinese furniture design incorporates cultural elements such as landscape and floral motifs
- Our style is more focused on elegance, functionality, and shorter production cycles
What’s the difference between Chinese and Italian gold leaf?
- Chinese gold leaf: Higher purity, classic and solemn tone, reflects heritage and tradition
- Italian gold leaf: Brighter, more dynamic and decorative
Both express luxury, but from different cultural, aesthetic, and material perspectives — one conveys subtle nobility, the other artistic passion.
Will the furniture deform over time (e.g., cabinets)?
Not at all. We use a wood + plywood hybrid structure: solid wood frames with multi-layer solid plywood panels. This construction resists warping and cracking over time.
For a 5m × 4m room, what’s the maximum dining table size I can fit?
If you don’t need to walk around both ends, you can fit a dining table up to 3 meters. With chairs pulled out (0.6m each side), total length can be calculated by table length + 1.2 meters.
Get in touch
Have questions about your order, or a general enquiry?